For over two decades, we’ve been the trusted partner for live chat and chatbot solutions, fostering strong relationships with public sector organisations across the UK.
Our UK-designed technology streamlines communication, boosts efficiency, and ensures exceptional support for public services.
Why leading public sector organisations choose us
Click4Assistance can help you reduce resource costs, increase online transactions, improve customer service and staff productivity with a compliant, cost-effective online communication solution.
Trusted by public services across the UK
From health to councils or police forces, we help public sector organisations improve communication, optimise workflows, and increase satisfaction among customers and stakeholders.
Licence scalability during peak times
We understand the varying demands of the public sector, from seasonal service surges to emergency response situations. Our flexible licences ensure your live chat solutions scale with your needs.
Connect across multiple channels
Enable seamless communication with the public, signposting them with advice and information through chat, video, or voice calls via SMS, email, or social media – all with just one click.
Intelligence and integration
We provide an intelligent chat distribution system for direct routing to multiple departments and integration with your existing systems using our APIs.
Advanced reporting
Get advanced reporting including MI (Management Information) and audit capabilities and analytics at your fingertips.
Account management
Our full-service support includes expert consultancy, strategic planning, dedicated account management, and a range of professional services.
Maximise budget
With the capability to speak with an unlimited number of website visitors simultaneously, staff resource costs can be reduced, helping to mitigate budget restraints. Low-cost implementation of live chat software can also negate the need for lengthy tender processes and provide an exceptional return on investment within the first year.
Improved accessibility and inclusion
AI-powered chatbots and live chat systems can communicate in multiple languages and provide assistance in various formats, ensuring that public services are accessible to diverse populations, including individuals with disabilities or those in underserved communities.
24/7 access to public services
Our chatbots and AI provide round-the-clock support, allowing the public to access information and services anytime, even outside office hours. Live chat complements this by offering real-time human assistance during working hours.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for the public sector including Live Chat, Chatbots and AI.
Live chat
For human interaction and assistance
Provide real-time support to your clients with our customisable live chat platform:
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for seamless integration and reliability.
Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.
Coni
The conversational chatbot
Coni automates routine public service enquiries. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while delivering excellent service.
Fully customisable with our intuitive drag-and-drop builder.
Reduce staff workload while ensuring excellent customer service.
Seamlessly integrates with your website for real-time responses.
Designed for efficiency, accuracy, and smooth user interactions.
Arti
The AI chatbot
Powered by ChatGPT, Arti enhances service delivery with human-like interactions:
Train Arti with organisational policies, service guides, and FAQs for accurate responses.
Automate routine tasks like appointment bookings, service updates, and form submissions, freeing staff to focus on complex cases.
Share relevant documents, links to resources, and regulatory information effortlessly.
Built for businesses needing advanced, AI-driven customer support.
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of public interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The public sector is embracing AI technology
Harness the power of the latest AI technology
Service enquiries
Provide instant answers about council services, legal advice, and public transport updates. Customers can be signposted to relevant information quickly and easily using our Auto Navigation feature.
Local event information
Providing information on local recreational and cultural activities, including events, festivals or cultural programmes.
Appointment scheduling
Enable residents to book appointments for public services directly through chatbots.
Regulatory compliance
Ensure accuracy by training chatbots to handle complex compliance-related queries.
Education and training
Enrolment policies for schools, colleges or vocational programmes.
Transport and infrastructure
Information on public transport routes, schedules and ticketing, as well as updates on road closures and traffic conditions.
Meet Coni the chatbot
Coni by Click4Assistance is your fully automated chatbot, seamlessly guiding visitors to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.
No code involved!
See the chatbot in action
When live agents are unavailable, Coni provides round-the-clock support, ensuring a seamless public experience. Coni is designed to triage commonly asked questions and reduce staff workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work for your public sector organisation and transform customer interactions.
Find out moreClick here to try Coni
Note: This example showcases how Coni can be tailored to the public sector, but it can easily be configured to meet your organisation’s unique needs.
Seamless omnichannel communication
Connect on their preferred channels
Allow the public to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a single dashboard.
Click2Call
Enable the public to initiate calls with one click. Your team can easily invite them to join consultations for personalised support.
Video chat
Host secure virtual consultations for housing applications, service discussions, or council briefings, ensuring collaboration and satisfaction.
Why Choose Click4Assistance?
For over 20 years, we’ve been providing resilient, secure, and feature-rich live chat solutions to businesses and organisations across the UK. We serve a diverse range of sectors, including:
Click an option below to find out more
Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.
Read our public sector blogs
View all blogs
9 Dec 2021
Why every local authority should have live chat
Local authorities have a tough time managing queries and complaints. But live chat services could transform your processes and community response.Local government authorities overlook a range of essential services for businesses and individuals in predetermined geographical areas. In England only, local authorities provide more than 800 different services to their local communities. From local councils to National Parks, local authorities touch the lives of everybody, whether they overlook bin collection or police fire and rescue services.
Read more
13 Feb 2024
Boosting Community Participation: The Advantages of Live Chat for Local Governments
Ensuring the vibrancy of community engagement is the cornerstone of effective local governance, a principle that has remained immutable despite the digital transformation pushing the boundaries of civic interaction.
Read more
27 Sep 2023
8 customer service tips for local authorities
Discover the top eight customer service tips for local authorities, including the value of adopting advanced CRMs, and chatbots and providing accessible information.
Read more