Our British-built technology is designed to help businesses optimise communication, improve workflows, and deliver exceptional client experiences.
Why leading corporate partners choose us
Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities, and you can also measure your ROI and monitor operators’ KPIs with our Advanced Reporting Suite.
Trusted by corporate businesses across the UK
For large businesses and multinational enterprises, we help organisations enhance communication, streamline workflows, and elevate satisfaction among clients and stakeholders.
Latest technology
Our long-term strategy ensures a robust, reliable service with guaranteed uptime in accordance with our SLA. Constant R&D ensures we stay one step ahead of expectations and you’re armed with the very latest technology. Bespoke development can be discussed to tailor the solution for your organisation’s specific needs.
Intelligence and integration
We provide an intelligent chat distribution system for direct routing to multiple departments and integration with your existing systems using our APIs.
Advanced reporting
Get advanced reporting including MI (Management Information) and audit capabilities and analytics at your fingertips.
Account management
Our full-service support includes expert consultancy, strategic planning, dedicated account management, and a range of professional services.
Enterprise-grade compliance and security support
We offer the complex operational, compliance, and security demands of enterprise size companies. As a GDPR-compliant, ISO27001-accredited data processor, our team is equipped to meet your compliance and security requirements, ensuring a robust and secure live chat experience.
Fully customisable
The chat buttons and windows your visitors interact with should showcase your brand’s personality. With our brandable and configurable web chat windows, give your customers a unique, personalised experience that leaves a lasting impression.
Multi-language support
Are you a global business with global customers? Communicate effectively with an international client base using AI-powered translation for accurate, real-time responses.
AI-powered insights for corporate teams
AI delivers actionable insights and recommendations, helping your team manage client queries faster while ensuring professionalism and accuracy.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for the corporate sector including Live Chat, Chatbots and AI.
Live chat
For human interaction and assistance
Provide real-time support to your clients with our customisable live chat platform:
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for seamless integration and reliability.
Improve customer acquisition, onboarding, and service, and build rapport with your customers.
Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.
Coni
The conversational chatbot
Coni automates routine corporate enquiries such as account updates, service scheduling, and product information. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while delivering excellent client service.
Fully customisable with our intuitive drag-and-drop builder.
Reduce staff workload while ensuring excellent customer service.
Seamlessly integrates with your website for real-time responses.
Designed for efficiency, accuracy, and smooth user interactions.
Arti
The AI chatbot
Powered by ChatGPT, Arti enhances operational efficiency with human-like interactions:
Train Arti with FAQs, service manuals, and corporate workflows for accurate responses.
Automate repetitive tasks like appointment scheduling, issue tracking, and general enquiries.
Share links to corporate resources, service documents, and promotional offers effortlessly.
Built for businesses needing advanced, AI-driven customer support.
Start a chat from anywhere with just one click
Our live chat solution empowers teams across various departments to manage a wide range of client interactions, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The corporate industry is embracing AI technology
Harness the power of the latest AI technology
Service enquiries
Provide instant answers about accounts, services, and operational details.
Issue resolution
Guide clients through troubleshooting and self-service solutions, reducing response times.
Upselling opportunities
Offer personalised recommendations for products, services, and upgrades.
Compliance support
Ensure accuracy by training chatbots to handle policy and compliance-related queries.
Customer retention
Proactively engage clients with updates, exclusive offers, or loyalty incentives.
Meet Coni the chatbot
Coni by Click4Assistance is your fully automated chatbot, seamlessly guiding visitors to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.
No code involved!
See the chatbot in action
When live agents are unavailable, Coni provides round-the-clock support, ensuring a smooth customer experience. Coni is designed to triage commonly asked questions and reduce agent workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work for your corporate organisation and transform customer interactions.
Find out moreClick here to try Coni
Note: This example showcases how Coni can be tailored to the corporate sector, but it can easily be configured to meet your organisation’s unique needs.
Seamless omnichannel communication
Connect on their preferred channels
Allow clients to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a unified dashboard.
Click2Call
Enable clients to initiate calls with one click. Your team can easily invite them to join consultations for personalised service
Video chat
Host secure virtual consultations for client briefings, service discussions, or project reviews, ensuring collaboration and satisfaction.
Why Choose Click4Assistance?
For over 20 years, we’ve been providing resilient, secure, and feature-rich live chat solutions to businesses and organisations across the UK. We serve a diverse range of sectors, including:
Click an option below to find out more
Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.
Read our corporate blogs
View all blogs
24 Jul 2024
Introduction to rule based AI chatbots
Want to upgrade your customer care game with a streamlined process that clients can access 24/7? Call Click4Assistance to discover the power of AI chatbots.
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16 Oct 2024
Top 10 Most Powerful Chatbots In The World
Is it time for your business to tap into the power of chatbots to solve customer queries? Absolutely. Click here to discover the best chatbot builders on the market in 2024.
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21 Mar 2024
The Future of Conversational AI and Voice Assistants
Conversational AI and voice assistants are increasingly popular — and capable. Here’s what the future holds for this evolving technology.
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17 Apr 2024
How Click4Assistance is tailored for large organisations
Click4Assistance offers large organisations efficient, scalable live chat support that reduces costs, enhances employee morale, and offers an unparalleled customer experience.
Read more