Our British-built technology is designed to help small and medium-sized businesses meet the unique challenges of customer interaction, multi-channel communication, and resource efficiency.
Why leading SMEs choose us
Let’s communicate to modernise your SME operations today. Enhance efficiency and customer engagement, increase lead generation and customer satisfaction..
Free Trial
With our no obligation FREE trial you could be chatting with your website visitors today.
Simple set up
Step 1 – Add the code
Guaranteed to work on any website, no technical knowledge is required. We supply a small piece of code which is copied and pasted into your webpages (in any location) to display your Chat Button.
Step 2 – Login
Simply login and your chat button will automatically become available for you to start receiving chats from your website visitors!
Step 3 – You’re ready
The solution continues to support your business during busy peaks and out of hours. When you’re not available an offline form is presented to gather visitor enquiries and contact details.
Customisation
Select from our range of templates or customise your own buttons and windows quickly and easily.
Increase sales and leads instantly
Live chat software is proven to generate more sales, reduce shopping cart abandonments and increase customer satisfaction.
Improve visitor experience
No chat = 85% of visitors with unanswered questions on products or services are likely to try another site for information. Live chat = 82% of regular internet users said that the presence of Live Chat on a business website positively influenced their perception of the company.
Value for money
From less than £1 per day, Click4Assistance offers a solution for any budget.
Flexible licences
We understand the changing demands of SMEs, from seasonal promotions to scaling for business growth. Our flexible licences allow your live chat solutions to evolve with your business.
Connect across multiple channels
Enable smooth communication with customers through chat, video, or voice calls via SMS, email, or social media – all with just one click.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for SMEs including Live Chat, Chatbots and AI.
Live chat
For human interaction and assistance
Provide real-time support to your clients with our customisable live chat platform:
Improve customer acquisition, onboarding, and service, and build rapport with your customers.
Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.
Managed by human agents with 60+ built-in reports for operational insights.
Designed, supported, and maintained in the UK for seamless integration and reliability.
Coni
The conversational chatbot
Coni automates routine customer enquiries such as product availability, service scheduling, and order updates. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while maintaining excellent customer service.
Fully customisable with our intuitive drag-and-drop builder.
Reduce staff workload while ensuring excellent customer service.
Seamlessly integrates with your website for real-time responses.
Designed for efficiency, accuracy, and smooth user interactions.
Arti
The AI chatbot
Powered by ChatGPT, Arti enhances efficiency with human-like interactions:
Train Arti with product FAQs, service manuals, and customer service workflows for accurate responses.
Automate repetitive tasks like appointment scheduling, order tracking, and general enquiries.
Share links to product resources, service guides, and promotional offers effortlessly.
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of parent and student interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
SMEs are embracing AI technology
Harness the power of the latest AI technology
Service enquiries
Provide instant answers about products, services and order details.
Issue resolution
Guide customers through troubleshooting and self-service options, reducing response times.
Upselling opportunities
Offer personalised recommendations for additional products, services or upgrades.
Compliance support
Ensure accuracy by training chatbots to handle policy-related queries.
Customer retention
Proactively engage customers with updates, special offers, or loyalty rewards.
Meet Coni the chatbot
Coni by Click4Assistance is your fully automated chatbot, seamlessly guiding visitors to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.
No code involved!
See the chatbot in action
When live agents are unavailable, Coni provides round-the-clock support, ensuring a seamless customer experience. Coni is designed to triage commonly asked questions and reduce staff workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work for your SME and transform customer interactions.
Find out moreClick here to try Coni
Note: This example showcases how Coni can be tailored to the SME sector, but it can easily be configured to meet your organisation’s unique needs.
Seamless omnichannel communication
Connect on their preferred channels
Allow customers to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a single dashboard.
Click2Call
Enable customers to initiate calls with one click. Your team can easily invite them to join consultations for personalised support.
Video Chat
Host secure virtual consultations for customer service discussions, product demonstrations, or troubleshooting, ensuring collaboration and satisfaction.
Why Choose Click4Assistance?
For over 20 years, we’ve been providing resilient, secure, and feature-rich live chat solutions to businesses and organisations across the UK. We serve a diverse range of sectors, including:
Click an option below to find out more
Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.
Read our SME blogs
View all blogs
13 Aug 2020
Offer your customers the power of a conversation
Communication is important in any industry, for any business size, and every department, but it’s especially important to have effective communication for customer service. When you think of customer service, you tend to think of one of two kinds of people:
Read more
8 May 2024
The Comprehensive Guide to Generative AI
Explore Generative AI from its inception to its latest advancements, discovering applications, benefits, and ethical implications.
Read more
30 Jun 2021
What Are the Ways Live Chat Improves Customer Service?
Live chat is invaluable, but how does it bridge the gap between customer and service? Let’s show you how it’s the olive branch your business needs.We are constantly focusing on getting the right tools to improve the customer service experience. Live chat is one of the most incredible opportunities for us to make a more personal connection with customers. There are a variety of reasons why it can boost your business as far as customer service is concerned. What are these, and how can you incorporate live chat into your business to increase customer satisfaction?
Read more
1 May 2024
Unleashing the Power of Executive Virtual Assistants (EVAs) in Modern Business
Discover the power of using an EVA in your business. Find out how they go beyond standard virtual assistants, offering strategic support, superior communication, and exceptional project management.
Read more