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Our British-built technology is designed to help small and medium-sized businesses meet the unique challenges of customer interaction, multi-channel communication, and resource efficiency.

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Why leading SMEs choose us

Let’s communicate to modernise your SME operations today. Enhance efficiency and customer engagement, increase lead generation and customer satisfaction..

Free Trial

With our no obligation FREE trial you could be chatting with your website visitors today.

Simple set up

Step 1 – Add the code

Guaranteed to work on any website, no technical knowledge is required. We supply a small piece of code which is copied and pasted into your webpages (in any location) to display your Chat Button.

Step 2 – Login

Simply login and your chat button will automatically become available for you to start receiving chats from your website visitors!

Step 3 – You’re ready

The solution continues to support your business during busy peaks and out of hours. When you’re not available an offline form is presented to gather visitor enquiries and contact details.

Customisation

Select from our range of templates or customise your own buttons and windows quickly and easily.

Increase sales and leads instantly

Live chat software is proven to generate more sales, reduce shopping cart abandonments and increase customer satisfaction.

Improve visitor experience

No chat = 85% of visitors with unanswered questions on products or services are likely to try another site for information. Live chat = 82% of regular internet users said that the presence of Live Chat on a business website positively influenced their perception of the company.

Value for money

From less than £1 per day, Click4Assistance offers a solution for any budget.

Flexible licences

We understand the changing demands of SMEs, from seasonal promotions to scaling for business growth. Our flexible licences allow your live chat solutions to evolve with your business.

Connect across multiple channels

Enable smooth communication with customers through chat, video, or voice calls via SMS, email, or social media – all with just one click.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for SMEs including Live Chat, Chatbots and AI.

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Live chat

For human interaction and assistance

Provide real-time support to your clients with our customisable live chat platform:

  • Improve customer acquisition, onboarding, and service, and build rapport with your customers.

  • Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.

  • Managed by human agents with 60+ built-in reports for operational insights.

  • Designed, supported, and maintained in the UK for seamless integration and reliability.

A Chatbot handing chat enquiries for SMEs

Coni

The conversational chatbot

Coni automates routine customer enquiries such as product availability, service scheduling, and order updates. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while maintaining excellent customer service.

  • Fully customisable with our intuitive drag-and-drop builder.

  • Reduce staff workload while ensuring excellent customer service.

  • Seamlessly integrates with your website for real-time responses.

  • Designed for efficiency, accuracy, and smooth user interactions.

An AI Chatbot handing chat enquiries for SMEs

Arti

The AI chatbot

Powered by ChatGPT, Arti enhances efficiency with human-like interactions:

  • Train Arti with product FAQs, service manuals, and customer service workflows for accurate responses.

  • Automate repetitive tasks like appointment scheduling, order tracking, and general enquiries.

  • Share links to product resources, service guides, and promotional offers effortlessly.

Book a Demo

Our experts can offer advice and consultation alongside a range of professional services. Book a free, no obligation online demonstration, providing a personalised walkthrough of the web chat software with an opportunity to discuss your requirements and answer your questions.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Our live chat solution facilitates teams across various departments to manage a wide range of parent and student interactions and signposting, including:

A tablet showing the benefits SMEs receive from a web chat solution
OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word SMEs An AI based chatbot for SMEs

The SME industry is embracing AI technology

Harness the power of the latest AI technology

Service enquiries

Provide instant answers about products, services and order details.

Issue resolution

Guide customers through troubleshooting and self-service options, reducing response times.

Upselling opportunities

Offer personalised recommendations for additional products, services or upgrades.

Compliance support

Ensure accuracy by training chatbots to handle policy-related queries.

a photo of a SME operator

Customer retention

Proactively engage customers with updates, special offers, or loyalty rewards.

Find out more
A Chatbot handing chat enquiries for SMEs

Meet Coni the chatbot

Coni by Click4Assistance is your fully automated chatbot, seamlessly guiding visitors to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.

A tablet showing how a SME chatbot is easily built

No code involved!

See the chatbot in action

When live agents are unavailable, Coni provides round-the-clock support, ensuring a seamless customer experience. Coni is designed to triage commonly asked questions and reduce staff workload.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work for your SME and transform customer interactions.

Find out more

Click here to try Coni

Note: This example showcases how Coni can be tailored to the SME sector, but it can easily be configured to meet your organisation’s unique needs.

Social media icons, including WhatsApp, Facebook, Messenger, and SMS

Seamless omnichannel communication

Connect on their preferred channels

Allow customers to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a single dashboard.

Integration with WhatsApp for Business, Facebook Messenger and SMS Text Messaging
How Click2Call can be used for SMEs

Click2Call

Enable customers to initiate calls with one click. Your team can easily invite them to join consultations for personalised support.

How VideoChat can be used for SMEs

Video Chat

Host secure virtual consultations for customer service discussions, product demonstrations, or troubleshooting, ensuring collaboration and satisfaction.

Why Choose Click4Assistance?

For over 20 years, we’ve been providing resilient, secure, and feature-rich live chat solutions to businesses and organisations across the UK. We serve a diverse range of sectors, including:

Click an option below to find out more

Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Book a Demo red heading underline

Request a demo and see how video chat can work for your business.

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