12 days of Click-mas: 3 affordable package types

Click4Assistance offers three affordable package types, depending on your organisation’s size and service requirements, giving you multi-channel functionality to serve customers, clients, and website visitors. Packages are for businesses small, medium and large.

Standard - from £19.95 per month

Standard packages are for smaller organisations requiring cost-effective chat and call functionality across reactive and proactive communication channels. Get web and mobile chat, live chat links, Facebook Messenger and WhatsApp integration, Click2Call (our instant call service) and APIs for any platform as an add-on. You can also opt for various tools for your website, including Chatbot, Promotions (our pop-up widget), smartCast (a pop-out display that accompanies the Live Chat window for improved visual communication with website visitors), and video chat. Unlimited chats, chat recording, concurrent chats, spell-checker, and agent rating tools are included in the price. Additional features include real-time visitor monitoring for a deeper understanding of your visitor’s journey and behaviour and geolocation to see where they are calling from.

You can also access extensive security features to protect confidential and sensitive data. Click4Assistance’s solutions are GDPR- and ISO27001-compliant. Website chat tools support deletion, IP address restriction, custom user permissions, and data encryption at rest and in transit. Solutions are PCI and WCAG-compliant. Customisations, reporting and data support, and integrations are also available, including pushing data into chat and Google Analytics.

Professional - from £29.95 per month

Professional packages are suites of communication tools for regular businesses wanting to supercharge website engagement. Partners choosing this option can benefit from additional services unavailable on standard packages.

For example, Professional package subscribers can get extra chat features, including visitor queuing, file transfer, screen-share, auto-email and optional agent assistance. You can also get additional visitor monitoring tools, including in-depth data on prospects and conversion.

Security and compliance bring additional features, including two-factor authentication, single sign-on, and advanced password management. The comprehensive audit log provides more details about activities on your account for investigations and monitoring purposes.

Our professional packages facilitate customisations for visitor-facing elements of your Click4Assistance solutions that build on top of those already available in Standard subscriptions. Get email templates, promotion images and promotion rules, and the ability to define smartContact data, plus additional integrations with Microsoft Dynamics 365, Salesforce and IBM Watson.

Lastly, Professional Packages include more extensive data and reporting capabilities. Get schedule report deliveries, report saving, wallboards, API data extraction and management dashboard in addition to PDF, CSV and Excel export options.

Enterprise - Contact us

Enterprise is our most comprehensive and supportive package for larger organisations. These tailor-made packages include all the required professional functionality under concurrent user licensing or via a dedicated server.

Enterprise packages are fully customisable to meet your needs, so call us to tell us your requirements and for a quote. Get all the features in Professional-level packages, including agent assistance, advanced reporting and extensive security features, plus a dedicated account manager ready to take your call.